Warranty Upgrade - 1-year Basic Onsite To 3-year Basic Onsite For Series 14 Pc14250 14 Pc14255 16 Pc16250 16 Pc16255

Introduction

Dell’s base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.
Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration. 

*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Features

Service type

Basic Onsite

Service included

Parts and Labour

Service time (hours x days)

8x5

Number of years

3 year(s)

Phone support

Yes

Web support

Yes

Troubleshooting

Yes

Parts replacement

Yes

Compatibility

DELL PRO 14 PC14255 DELL PRO 14 PC14250 DELL PRO 16 PC16250 DELL PRO 16 PC16255